PRIVACY POLICY

Effective Date: 01 March 2026

INTRODUCTION

This Privacy Policy describes how Velogenix Technology Private Limited and its affiliates (collectively “Velogenix Technology Private Limited”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://velcollection.in/ (hereinafter referred to as “Platform”).

Please note:

You may be able to browse certain sections of the Platform without registering with us.

We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions.

You further agree to be governed by the laws of India, including but not limited to the Digital Personal Data Protection Act, 2023, and other applicable data protection and privacy laws.

If you do not agree, please do not use or access our Platform.

COLLECTION OF INFORMATION

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship.

Some of the information that we may collect includes, but is not limited to:

  • Personal information provided during sign-up, registration, or while using our Platform (name, date of birth, address, telephone/mobile number, email ID, proof of identity or address, etc.)

  • Payment-related information such as bank account details, credit/debit card details, or payment instrument information (processed securely via authorized payment gateways)

You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

We may track your behavior, preferences, and other information that you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis.

We will also collect information related to your transactions on the Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies.

We shall not be responsible for the third-party business partner’s privacy practices, and we request you to read their privacy policies prior to disclosing any information.

⚠ Important: If you receive an email or call from a person claiming to be Velogenix Technology Private Limited seeking personal data such as debit/credit card PIN, net-banking password, or mobile banking password, do not provide such information. Report such incidents to appropriate authorities immediately.

USAGE OF INFORMATION

We use personal data to:

  • Provide the services you request

  • Assist sellers and business partners in handling and fulfilling orders

  • Enhance customer experience

  • Resolve disputes and troubleshoot problems

  • Inform you about online and offline offers, products, services, and updates

  • Customize your experience

  • Detect and protect against error, fraud, and criminal activity

  • Enforce our Terms and Conditions

  • Conduct marketing research and analysis

  • Comply with legal obligations

You understand that your access to certain products/services may be affected if required permissions are not granted.

COOKIES POLICY

Our Platform uses cookies and similar technologies to enhance user experience and analyze website traffic.

Cookies help us:

  • Remember your login sessions

  • Understand user preferences

  • Improve website performance

  • Deliver relevant content and advertisements

You may disable cookies through your browser settings; however, some features of the Platform may not function properly.

CHILDREN’S DATA

Our Platform is not intended for individuals under the age of 18 years.

We do not knowingly collect personal data from children. If we become aware that personal data of a child has been collected without parental or guardian consent, we will take steps to delete such information promptly.

SHARING OF INFORMATION

We may share your personal data:

Internally

Within our group entities and affiliates for providing services and business operations.

With Third Parties

Sellers, logistics partners, payment processors, service providers, and business partners as required to provide services, comply with legal obligations, enforce agreements, or prevent fraud.

With Government / Authorities

When required under applicable law or in good faith belief that such disclosure is necessary to:

  • Respond to legal processes

  • Enforce our policies

  • Protect rights and safety

SECURITY PRECAUTIONS

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, loss, or misuse.

While we strive to protect your information, transmission over the internet is not completely secure. By using the Platform, you acknowledge these inherent risks.

Users are responsible for maintaining the confidentiality of their login credentials.

DATA DELETION AND RETENTION

You may delete your account through your profile settings or by contacting us.

We may delay deletion if there are pending disputes, grievances, or legal obligations.

We retain personal data only as long as necessary for legal and business purposes.

Data may be retained in anonymized form for analytics and fraud prevention.

YOUR RIGHTS

Subject to applicable law, you have the right to:

  • Access your personal data

  • Correct or update inaccurate information

  • Request deletion of your data

  • Withdraw consent for processing

Requests may be submitted through the contact details provided below.

CONSENT

By using our Platform, you consent to the collection, use, storage, disclosure, and processing of your personal data in accordance with this Privacy Policy and the Digital Personal Data Protection Act, 2023.

Withdrawal of consent will not be retrospective and may limit your ability to use certain services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date.

GRIEVANCE OFFICER

Name of the Office: Velogenix Technology Private Limited
Designation: Aman (DIN)

Company Address:
6th Floor, St 055 Trade 9, Cloud 9 Street Vaishali Ie Sahibabad Ghaziabad, Uttar Pradesh, 201010

Contact Details:
📞 +91 8134969168
📧 Velogenix459@gmail.com | rahul@velcollection.in
🕒 Monday – Friday (9:00 AM – 6:00 PM)